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About

Sharyn sitting in front of a teal background holding their hands up as though they're shouting
Sharyn Morrow in 2022

SUMMARY

Sharyn Morrow is a seasoned accessibility professional with a strong knowledge of WCAG 2.0 and 2.1. They have experience in consulting, development, design, manual and automated testing, and remediation. They are focused on helping others get the most out of digital experiences with a minimal amount of frustration. Their excellent verbal and written communication skills are employed with empathy and a positive attitude. Maintains strong organizational, analytical, and collaborative interpersonal skills. They are a high-energy lifelong learner.

Specialties: Organizing chaos with process improvements. Partial to Agile practices for SDLC. Uncovering problems faced by end-users. Working with distributed design and development teams to solve them. End-user support and training, mentoring, content creation and management, accessibility consulting, troubleshooting, defect documentation and tracking, photography. I’m a proponent of collaboration, inclusion, and celebrating neurodiversity.

PROFESSIONAL EXPERIENCE


iCIMS

Holmdel, New Jersey (remote)
April 2022 – present
Principal Accessibility Engineer

U.S. Bank

Minneapolis, MN
July 2021 — April 2022
Assistant Vice President, Principal UX Accessibility Consultant

Shifting accessibility left as a key stakeholder during the design, prototyping, and defect analysis processes for digital products. This includes creating and validating accessibility user stories, evaluating prototypes, reviewing designs and wireframes, providing technical direction, and creating materials to educate others about accessibility. Partnering with business lines to ensure the user experience presented to consumers is accessible and meets bank standards. As well as interviewing potential candidates, onboarding new teammates, and coaching junior colleagues.

Minneapolis Community and Technical College

Minneapolis, MN
January 2019 — present
Adjunct Instructor (part-time)

Teaching Continuing Education courses in the Web Design and Development Certificate program:

  • Introductory HTML and CSS 1 & 2
  • Front-End Website Design
  • Javascript for the Web

Siteimprove

Bloomington, MN
February 2015 — July 2021
Senior Accessibility AnalystSenior Technical Support Engineer & Product Champion

As a Senior Accessibility Analyst, I performed manual testing of web pages and mobile apps. By partnering closely with Siteimprove Customer Success Managers, Technical Support Engineers, and sales teams I ensured our customers’ needs were understood. Customers were provided with thorough, accurate, and useful documentation. This included accessibility evaluations, explanations of best practices, and remediation recommendations. As a Technical Support Engineer and Product Champion, I advocated on behalf of Siteimprove Platform end-users. I collaborated with Product Owners and Developers around defects, feature enhancements, releases and release notes, and product roadmaps.

Clockwork Active Media Systems

Minneapolis, MN
March 2005 — February 2015
Systems Administrator, Support Specialist, Front End Developer, QA Tester, Corporate Photographer

Responsibilities included:

  • Front-end web development;
  • Quality assurance testing;
  • Technical support and client messaging during incident management; 
  • Domain and SSL certificate management;
  • New employee & end-user onboarding and training; 
  • Writing detailed but easy-to-understand documentation;
  • Working closely with vendors: Qualys, GoogleApps, DigiCert, TuCows/OpenSRS;
  • Corporate photography: employee headshots, client photography, events.

Fallon Inc

Minneapolis, MN
August 2000 — August 2003
Front End Web Developer

  • Involved in the entire life cycle of a website, from planning to implementation and maintenance
  • Carried out production work in Photoshop and Flash
  • Built web sites in HTML & CSS
  • Updated content for large scale websites
  • Maintained files in version control software

SKILLS

  • WCAG 2.0, 2.1 and Section 508
  • HTML, CSS, JavaScript
  • Agile ways of working
  • Manual & automated A11Y  testing
  • Prototyping
  • Design systems
  • Teaching, mentoring
  • Relationship management
  • Process improvement
  • Technical documentation
  • Knowledge sharing
  • Defect tracking
  • User account management and user onboarding
  • Professional photography and image production (Adobe Photoshop, Lightroom, etc.)

TOOLS

  • Assistive Technologies: JAWS, NVDA, VoiceOver, TalkBack
  • Text editors
  • Developer tools
  • Content Management Systems
  • Version control
  • Jira, Confluence, Trello
  • Axe Auditor
  • Siteimprove SaaS Platform
  • Prototyping tools: Figma, InVision
  • Adobe Creative Suite
  • Microsoft Office 365

CERTIFICATES AND PROFESSIONAL DEVELOPMENT

  • IAAP Certification: CPACC, March 2022 (studying for WAS next)
  • Minneapolis College: Teaching & auditing  classes 
  • University of MN: Agile Certificate, 2018
  • O’Reilly School of Technology: Linux Systems Administration
  • College of St. Catherine: Information Technology, weekend college
  • Science Museum Computer Education Center: Web development coursework

VOLUNTEER EXPERIENCE

  • Mentor: Accessibility NextGen Program 
  • Photographer: Family Tree Clinic, Planned Parenthood, Mizna Arab Arts Organization, and Tech Dump MN
  • Co-founder and former board member: Compassionate Action for Animals
  • Event volunteer: Asian Media Access, Compassionate Action for Animals
  • Amnesty International volunteer